Frequently Asked
Questions
About InSource
What is InSource?
InSource is a leading provider of litigation support services, offering premium-quality solutions at a cost significantly lower than in-house teams. Our expertise spans document review, medical records retrieval, plaintiff screening, and back-office operations, all designed to empower your legal team to focus on strategy while we handle the rest.
What makes InSource unique?
InSource blends the reliability of a U.S.-based vendor with the cost efficiency of international providers. Operating in Puerto Rico, we offer U.S.-educated, bicultural legal professionals who ensure seamless communication, cultural alignment, and impeccable results.
Services and Expertise
What types of legal support services does InSource offer?
Our services include:
Document Management: Comprehensive document review, coding, and medical records retrieval.
Client Management: Legal call centers, client intake management, and settlement document preparation.
Litigation Support: Pre-litigation discovery and plaintiff fact sheet (PFS) preparation.
Back-Office Support: HR consulting, staffing, and operational management.
Industry-Specific Topics
What industries or cases benefit most from InSource’s services?
InSource specializes in mass torts, class actions, multi-district litigation (MDL), personal injury, and corporate litigation. We’re a trusted partner for law firms managing high-stakes or large-scale cases.
What is litigation support, and why is it essential?
Litigation support services handle tasks like document management, medical records retrieval, and case organization. These services save time, reduce costs, and improve efficiency, enabling attorneys to focus on strategy and advocacy.
What is document review, and how does InSource excel?
Document review involves analyzing legal documents to identify relevant, privileged, or key evidence. At InSource, we pair advanced technology with manual expertise to manage large volumes of data efficiently and accurately.
What is a Plaintiff Fact Sheet (PFS), and why is it important?
A PFS is a court-mandated document in mass tort cases that details a plaintiff’s medical and personal information. InSource ensures the accurate preparation and review of PFS submissions to meet deadlines and maintain compliance.
What is medical records retrieval, and how does it support litigation?
This service involves obtaining healthcare records to build evidence for cases like personal injury or mass tort claims. InSource ensures timely, HIPAA-compliant retrieval to support legal teams with critical information.
How does InSource assist with mass tort litigation?
In mass tort cases, InSource provides:
Plaintiff screening and fact sheet preparation.
Document review and categorization.
Advanced data management tailored to the unique demands of multi-plaintiff cases.
Quality and Security
What measures does InSource take to ensure quality?
Our U.S.-educated team follows strict quality control protocols, blending cutting-edge technology with meticulous attention to detail. Every project is guided by seasoned supervisors with extensive litigation support experience.
How does InSource prioritize security?
InSource employs advanced physical and digital security measures, including:
Biometric access control and 24/7 surveillance at facilities.
AI-driven Endpoint Detection and Response (EDR).
Comprehensive network firewalls and intrusion prevention systems.
Technology and Tools
What tools does InSource use for litigation support?
We utilize industry-standard tools, including:
Document Management Systems (DMS) like Relativity.
Technology-Assisted Review (TAR) for document analysis.
Workflow management platforms for streamlined task tracking and reporting
Can InSource integrate with my existing systems?
Absolutely! We work seamlessly with your preferred platforms or recommend tailored solutions to enhance efficiency and compatibility
Pricing and Flexibility
How does InSource keep costs competitive?
By operating in Puerto Rico, InSource combines lower operational costs with the high-quality expertise of U.S.-educated professionals. This allows us to deliver exceptional service at rates that are significantly lower than mainland or in-house options.
Can InSource scale its services for larger cases?
Yes! Our scalable workforce adapts to your case volume and deadlines, ensuring you have the right support at the right time without long-term commitments.